Our business hours are Monday to Friday, 9am - 5pm. We are closed on Saturdays, Sundays, and Holidays. Orders and inquiries received outside business hours will be addressed on the next business day.
2. How long will it take to receive my custom design?
Our standard turnaround time for custom design work is 7-10 business days. You will receive a proof via email for review before the design is finalized.
3. How do I send you my photos or specific details for the design?
You can upload any required images or details when placing your order. If you experience issues with the upload, you can email your images and order number to prettygraphixco@gmail.com.
4. Can I request changes after seeing the design proof?
Yes, you may request revisions after reviewing the design proof. Minor adjustments are included in your order. Extensive changes may incur an additional fee and could extend the timeline.
5. Do you offer rush services?
Yes, rush services are available for certain orders. Please contact us directly at prettygraphixco@gmail.com to discuss your needs, and we’ll do our best to accommodate your deadline.
6. How long does shipping take once the design is complete?
Once the design is approved and printed, shipping typically takes 3-5 business days via USPS Priority Mail. Shipping times may vary based on USPS schedules.
7. Do you offer refunds, returns, or cancellations?
NO REFUNDS, RETURNS, OR CANCELLATIONS. As each order is custom-made to your specifications, we do not accept returns, refunds, or exchanges. If you encounter any issues with your order, please contact us immediately, and we’ll work with you to find a solution.
8. Why might the colors look different on my final product?
Color Disclaimer: Colors may vary slightly due to differences in monitor displays and printing processes. We work hard to ensure accurate color representation, but exact matches are not guaranteed.
9. What if my package is lost or delayed?
Pretty Graphix is not responsible for lost, stolen, or delayed packages once they have been shipped. If you need insurance or expedited shipping, please contact us before placing your order.
10. How can I contact Pretty Graphix with additional questions?
For more questions or support, reach out to us at prettygraphixco@gmail.com. We’ll get back to you during our business hours.
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